Conversions: upload/update
Conversion upload
If for some reason your conversions were not uploaded or needed to be updated, RedTrack functionality allows you to do that.
Pay attention to the following before adding conversions:
1. Once uploaded, conversions cannot be removed from your RedTrack statistics.
2. Conversions in RedTrack can be uploaded via 2 options (see the steps beloe for details).
To upload conversions act as follows:
1. On the main RedTrack menu go to Logs -> Conversions:
2. Decide on the option for the conversions upload and act on it:
Expand to see Option 1✓ Option 1
2.1 press the Add conversions button:
2.2 in the pop-up window add the clickids for the missing conversions and the payouts, click Save:
✓ Option 2
2.1 press Upload -> choose the option Download Template:
2.2 open the downloaded .csv file and add the conversions there as needed:
2.3 get back to the Logs-Conversions section in RedTrack, press Upload -> Upload Conversions, and choose from your computer the .csv file with conversions you’ve created in step 2.2 earlier:
Important!
Mind that when downloaded, the CSV file is automatically uploaded in the user’s timezone, as conversions logs are always displayed in the user’s timezone.
Example: user’s account (GMT-4) – New York. We want to upload conversions and see their time in the logs 14:00:00. We put them in the file as 18:00:00. If the account is GMT+4, we want to see 14:00:00 in the logs, we put 10:00:00 in the file.
3. After the changes are saved, your conversion will appear in your conversion logs and reports
Make sure there are no duplicated clickids for the cases where you don’t need to see duplicates in your reports. Use the most suitable option in the “Duplicate postback mode” section of your Offer source (Offer sources->choose your Offer source-> scroll down to the “Default duplicate postback mode” section):
- Create a new conversion: duplicate postback data will be added as a separate conversion
- Ignore duplicate Postback: no data will be added to the tracking report
- Edit conversion with new data: the original conversion will be edited with new data.
- Keep original data, increment payout: only conversion payout will be edited (for example, tracking subsequent sales for the same conversion)
Conversion update
Payout and conversion time
If you need to update the conversion data, it can be done the same way as a regular upload described above. The only thing you should keep in mind is that you will have to change your “Duplicate postback mode” in your offer source for RedTrack to update the data. To do that go to Offer sources -> choose your Offer source-> scroll down to the “Default duplicate postback mode” section:
Important note 1:
- Create a new conversion: duplicate postback data will be added as a separate conversion
- Ignore duplicate Postback: no data will be added to the tracking report
- Edit conversion with new data: the original conversion will be edited with new data.
- Keep original data, increment payout: only conversion payout will be edited (for example, tracking subsequent sales for the same conversion)
Important note 2:
Depending on the “Duplicate postback mode” chosen, you can either update the payout and conversion time or update only the payout. Do not use “Create a new conversion” in this case, as it will create a new conversion without editing the initial one.
Status
To update the conversion status act as follows:
1. Go to Logs-> Conversions->press Update status:
2. Add the click id of the conversion you need to update and choose the target status, press Save:
