Can I use the same credit card on more than one account?
Yes, we do not limit you on accounts paid by the same card.
How can I pay for the subscription?
We accept credit cards, PayPal and Wire transfer. Contact your product specialist for more details and information on profitable deals available 🙂
Is there a free plan available?
We do not offer any free plan but you have 14 days of free trial usage. Simply register and enjoy your subscription. If you will face any difficulties during the setup, the support team will be happy to help you
Can I use a CDN (Cloudflare) to host my landers?
Yes, you can host your landers on a CDN (content delivery network, e.g. Cloudflare) as RedTrack doesn’t require you to place any silly PHP scripts on your landers allowing them to remain static. But be careful with the settings, they may sometimes
What qualifies as an “event”?
In RedTrack events are qualified as conversions, clicks, and lp clicks. The number of events is predetermined by your subscription. Note! Impressions are provided for an additional fee.
Does the campaign link remain unchanged?
Yes, once you create your campaign, the tracking link remains unchanged. That means you can change any settings inside your campaign in RedTrack (change offers, landers, set filters, etc.) but there’s no need to change the link in your traffic
Can I delete my campaigns and offers?
Campaigns and Offers cannot be removed permanently from your account. You can move them to the “Deleted” status. That means no traffic is accepted to those Offers or Campaigns.
What’s the purpose of funnel weights?
It helps to distribute the traffic among your funnels, landing pages and offers. Like that, you can control what percentage of clicks will go to this or that funnel, landing page, offer.
Do I need a server to use RedTrack?
No, we do all the server-side work for you.
How many times my ad is shown to the same visitor?
You can control it with the help of RedTrack. We have unique clicks cap available – once set, you can control how many times the same visitor can see your offer and set a fallback link for this visitor in
How many custom tracking domains can be added?
The number of custom tracking domains you can add depends on your subscription plan. Currently it’s: If you need more domains on any plan, you can purchase an additional 50-domain add-on by clicking on your email address → Subscription →
Why the custom domain is not working?
There can be various reasons but most likely you have not set the CNAME record pointing to your RedTrack dedicated tracking domain properly. Contact [email protected] for assistance.
Is it possible to export data from Voluum to RedTrack?
We do provide support with migration. Contact your product specialist or [email protected] for more information.
How long do we store the data?
It depends on your subscription plan. Contact your Product specialist for more info.
How can I update the cost of my Campaigns?
Use this guide to set up the cost tracking for your campaigns.
How to test traffic source postback?
You can create a fake conversion for this purpose. 1. Send a couple of live clicks from your Traffic channel with a Campaign Click URL, so we have the real click id and ref id data available. 2. Check logs to
How can I delete the click and conversion data?
We work with a system that allows handling a massive amount of data but does not allow the removal of something once it’s recorded. It is impossible.
What to do if the interface is down?
First of all, check your internet connection and different browsers. If it still does not work, contact [email protected] immediately and provide all available information: browser, OS, steps to reproduce the issue. Do not worry about your tracking as it is
How can I receive help?
The fastest way to receive help is to contact [email protected] by mail or live chat available in the app. We operate 5/7 from 9 am to 12 pm GMT+3. Our average first response time is less than an hour so
How can I get setup/demo/onboarding session?
You can request a demo directly on the website by filling in the form. Alternatively, you can write to [email protected], and you will be redirected to the right person. Our product specialists manage setup and onboarding sessions – do not
What should I do if I can’t log in?
Login issues: mobile If you are experiencing some login issues while trying to login via mobile phone, make sure to follow the short guide: 1. Clear cache in your browser:Â https://www.wikihow.com/Clear-Your-Browser%27s-Cache 2. Make sure you are using correct credentials:Â both login and
What does “Forbidden” screen mean?
There are several possible reasons for that: 1. You have filters applied in your Campaign settings that are not aligned with those settings. It can be another location, OS, device, etc. In that case, you do not have to worry
What does the warning message on an offer mean?
Sometimes you may see this warning message once you save your offer: It means you did not add the {clickid} macro to the offer URL. This parameter is essential for tracking if you work with a partner (affiliate network, direct
What will happen if I will use the same no-redirect script on different Landers?
All those landers will be tracked under one campaign – the one connected to this no-redirect script. But the pages will not be rotated.
What should I do if the conversions are not delivered to the traffic channel?
First of all, check, if you have set the correct postback in your campaign settings/API integration is up and running. Check the postback/API postback logs to see if RedTrack is sending anything. If the postback is correct and is in
Is it possible to use the same domain for all Campaigns?
Yes, you can use the same domain for all your campaigns.
Why are some conversions missing?
In case only several conversions are missing in the statistics, this can be probably caused by: 1. One of the offers does not have a postback. Please check your Offers settings. 2. Your Offer URL does not contain the {clickid}
How to delete duplicate conversions data?
Unfortunately, there is no option to remove any data from RedTrack once it’s recorded. But there are several workarounds to correct the statistics: – You can always update the payout (it will update only one of the duplicated conversions but
How to change the email address?
Contact [email protected] for help. Please note that the new email should be unique (no RedTrack account was registered under the email before).
What postback methods are supported?
Currently, we support GET and POST methods.
