{"id":29844,"date":"2020-07-08T11:26:13","date_gmt":"2020-07-08T08:26:13","guid":{"rendered":"https:\/\/help.redtrack.io\/ufaq\/possiveis-problemas-de-login\/"},"modified":"2026-03-31T08:56:30","modified_gmt":"2026-03-31T05:56:30","slug":"possiveis-problemas-de-login","status":"publish","type":"ufaq","link":"https:\/\/help.redtrack.io\/pt-br\/ufaq\/possiveis-problemas-de-login\/","title":{"rendered":"O que devo fazer se eu n\u00e3o conseguir fazer login?"},"content":{"rendered":"<div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-distinct\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='title' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/pt-br\/wp-json\/wp\/v2\/ufaq\/29844' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default\" id='ewd-ufaq-post-29844-Mpfaija8IF' data-post_id='29844'>\n\n\t<div class='ewd-ufaq-faq-title '>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='https:\/\/help.redtrack.io\/pt-br\/ufaq\/possiveis-problemas-de-login\/' >\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tO que devo fazer se eu n\u00e3o conseguir fazer login?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<h3>Problemas de login: m\u00f3vel<\/h3>\n<p>Se est\u00e1s a ter alguns problemas de login ao tentar fazer login atrav\u00e9s do celular, certifica-te de seguir este guia r\u00e1pido:<br \/>\n1. Limpa a cache do teu navegador: <a href=\"https:\/\/www.wikihow.com\/Clear-Your-Browser%27s-Cache\" rel=\"noreferrer\">https:\/\/www.wikihow.com\/Clear-Your-Browser%27s-Cache<\/a><br \/>\n2. Certifica-te de que est\u00e1s a usar as credenciais corretas:   <strong>tanto o campo de login como o de senha s\u00e3o sens\u00edveis a mai\u00fasculas e min\u00fasculas.<\/strong><\/p>\n<blockquote><p>Por exemplo: se o teu e-mail de login \u00e9 <strong>m<\/strong>yemail@gmail.com n\u00e3o deves usar <strong>M<\/strong>yemail@gmail.com.<\/p><\/blockquote>\n<p>Os celulares \u00e0s vezes adicionam automaticamente a letra mai\u00fascula no in\u00edcio.<br \/>\n3. Se ainda n\u00e3o consegues fazer login &#8211; tenta aceder \u00e0 aplica\u00e7\u00e3o no computador:<br \/>\n&#8211; Se o computador funciona bem &#8211; provavelmente est\u00e1s a usar credenciais incorretas ou credenciais incorretas adicionadas anteriormente est\u00e3o armazenadas na cache. Executa os passos 1 e 2 novamente.<br \/>\n&#8211; Se a vers\u00e3o de computador tamb\u00e9m n\u00e3o aceita as credenciais, tenta regenerar a tua senha usando a op\u00e7\u00e3o &#8220;<strong>Esqueci-me da minha senha<\/strong>&#8220;, repete os passos 1 e 2 e verifica os resultados. Caso o RedTrack ainda n\u00e3o te deixe entrar, contacta-nos <a href=\"mailto:support@redtrack.io\">support@redtrack.io<\/a>: descreve os passos que executaste.  <\/p>\n<h3>Problemas de login: computador<\/h3>\n<p>1. Limpa a cache do teu navegador: <a href=\"https:\/\/www.wikihow.com\/Clear-Your-Browser%27s-Cache\" rel=\"noreferrer\">https:\/\/www.wikihow.com\/Clear-Your-Browser%27s-Cache<\/a><br \/>\n2. Certifica-te de que est\u00e1s a usar as credenciais corretas:   <strong>tanto o campo de login como o de senha s\u00e3o sens\u00edveis a mai\u00fasculas e min\u00fasculas.<\/strong><\/p>\n<blockquote><p>Por exemplo: se o teu e-mail de login \u00e9 <strong>m<\/strong>yemail@gmail.com n\u00e3o deves usar <strong>M<\/strong>yemail@gmail.com.<\/p><\/blockquote>\n<p>Se o RedTrack ainda n\u00e3o aceita as credenciais, tenta regenerar a tua senha usando a op\u00e7\u00e3o &#8220;<strong>Esqueci-me da minha senha<\/strong>&#8220;, repete os passos 1 e 2 e verifica os resultados. Caso o RedTrack ainda n\u00e3o te deixe entrar, contacta-nos <a href=\"mailto:support@redtrack.io\">support@redtrack.io<\/a>: descreve os passos que executaste. <\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A O que devo fazer se eu n\u00e3o conseguir fazer login? Problemas de login: m\u00f3vel Se est\u00e1s a ter alguns problemas de login ao tentar fazer login atrav\u00e9s do celular, certifica-te de seguir este guia r\u00e1pido: 1. Limpa a cache do teu navegador: https:\/\/www.wikihow.com\/Clear-Your-Browser%27s-Cache 2. Certifica-te de que est\u00e1s a usar as credenciais corretas: tanto [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","ufaq-category":[1670],"ufaq-tag":[],"class_list":["post-29844","ufaq","type-ufaq","status-publish","hentry","ufaq-category-faq-pt-br","no-post-thumbnail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>O que devo fazer se eu n\u00e3o conseguir fazer login? | RedTrack Help<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/help.redtrack.io\/pt-br\/ufaq\/possiveis-problemas-de-login\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"O que devo fazer se eu n\u00e3o conseguir fazer login? | RedTrack Help\" \/>\n<meta property=\"og:description\" content=\"A O que devo fazer se eu n\u00e3o conseguir fazer login? 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